Frontline

Industry: Technology

Frontline provides high-quality, personalized and innovative support to businesses around the world. Renowned for their service and excellence, our advisory team at VSH has delighted in getting to know Frontline and grow together.

At Frontline, we’ve built our business on relationships. We transitioned to VSH CPAs in 2017, quickly finding alignment between our cultures, which focus on relationships and responsiveness. As we’ve  grown from a “mom and pop” to a dynamic business model with a multi-state workforce, we needed a partner who could innovate with us.

Drew Vandenberg, CFO

FRONTLINE STORY

Frontline’s Mission is first and foremost to providing the highest quality of customer support services to meet the needs and demands of their clients while achieving a profitable and secure return for their investors. This will be realized both internally and externally by continuous communication and transparency between management, employees, customers and community, and by ongoing improvement of processes, systems, and technology.

Frontline Call Center specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound and outbound communication channels encompassing phone, live chat and e-mail. They are making a difference in the Contact Center marketplace through proven customer management solutions, work-from-home workforce model and advanced technology infrastructure. Frontline Call Center strives continually to enhance the delivery of service excellence, and increasing the profitability and success of their clients.

The leadership team at Frontline knows that their company is built on relationships and technology. As best in class, they have received many awards and accolades, including:

  • CEO Jill Blankenship Awarded 2014 Nellie Cashman Woman Business Person of the Year!
  • Cantwell Lauds Washington State Small Business Administration’s 2013 Person of the Year award, Jill Blankenship.
  • ICUC 2012 Frontline Call Center won the World Class Advocate Award.
  • Frontline Call Center wins ICUC’s 2010 Coder Royale crown, trophy and $500 cash.
  • Frontline Call Centers CEO Jill Blankenship takes Bronze at 2010’s Women in Business Stevi Awards

Learn more about Frontline and check out their services here.

40+

spirited individuals in our firm

Meet our team

21+

years building a legacy

Our History

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